App and System Requirements for MyCCPS

To ensure that you have the best possible experience in CCPS and MyCCPS, it's important to use one of the listed browsers and operating systems as well as use an Internet connection that meets the minimum bandwidth requirements.

Internet Bandwidth

Internet speed is a common cause when it comes to issues with files uploads/downloads, general loading, or things appearing a little wonky. We suggest a minimum of 10-25 mbps.

If you use a VPN, this may decrease your speed. 

System Requirements

Make sure your browser and operating system are regularly up to date. We know it's not always that simple, but it will make your experience on most websites more enjoyable!

Troubleshooting

If you reach out to the CCPS/MyCCPS Support team for help with an issue you're experiencing on the platform, we might need to ask you to check your internet speed and browser information. 

Browser Information

To check which browser version you're currently using, you can follow these steps:
1. Head to whatismybrowser.com.
2. Send the Unique URL to the Product Support team, so we can double-check everything looks as it should.

If your browser is out of date or unsupported, you will need to update your browser to the most recent version. For help with this, please follow the steps outlined here.

Internet Speed

To check your internet speed, you can follow these steps:

1. Head to speedtest.net and press Go.
2. To share the results with the Support Team, send a screenshot directly to the team.